What you get,
and what we expect.

1. This agreement

By opening an account, starting a trial or using any StokVibe product, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind it. If you do not agree, do not use the service.

StokVibe is operated from Level 9, Hi-Tech Park, Rajshahi - 6000, Bangladesh.

2. The service

StokVibe provides web-based business management software in four builds — Shop, Digital Sign, Hospital and School. What each one includes is listed on the pricing page, and that listing forms part of these terms.

We host the software, apply updates and maintain it. You need a supported browser and a working internet connection; we do not supply hardware, printers or connectivity.

We improve the product continuously. Features may be added, changed or retired. If we retire something you actively rely on, we will give you reasonable notice by email first.

3. Free trial

Every product starts with a 14-day free trial on your own data. No card is required to begin, and we will not charge you automatically when the trial ends.

If you do not subscribe by the end of the trial, the account is deactivated. We keep your data for 30 days after that so you can change your mind or export it, then delete it.

4. Fees and billing

• Prices are quoted per location — per outlet, branch, facility or campus, depending on the product.
• Prices are in Bangladeshi Taka (BDT) and exclude VAT, which is added where applicable.
• You may pay monthly or yearly. Yearly costs less than twelve monthly payments; the exact saving is shown on the pricing page.
• Subscriptions renew automatically at the end of each period unless you cancel before it ends.
• Adding a location during a period is charged pro-rata for the remainder of that period.

We may change prices, but not mid-term. Any change applies from your next renewal and we will tell you at least 30 days beforehand. Refunds are covered in our Refund Policy.

If an invoice goes unpaid, we will contact you before doing anything else. We may suspend access after 14 days of non-payment, and your data remains recoverable for 30 days from suspension.

5. Your data stays yours

Everything you enter into StokVibe — stock records, invoices, patient files, student records, staff details — belongs to you. We claim no ownership of it and we do not sell, rent or mine it.

We access your data only to run the service, to fix a fault, or when you ask us to help. Where a fault can be diagnosed without looking at your records, we do that instead.

You can export your data at any time while your account is active. On request after cancellation, we will provide an export within the 30-day retention window described above.

You are responsible for the accuracy and lawfulness of what you put in — including having a lawful basis for any personal data about your customers, patients or students. How we handle personal data is set out in the Privacy Policy.

6. Acceptable use

You agree not to:

• use the service unlawfully, or to store data you have no right to hold;
• attempt to access another customer’s data, or probe, scan or test our systems without written permission;
• resell, sublicense or white-label the service without an agreement with us;
• upload malware, or deliberately overload or disrupt the platform;
• share one location’s licence across multiple physical locations.

Each user should have their own login. Sharing a single account across staff undermines the audit trail and the role-based permissions you are paying for.

7. Availability and support

We aim to keep StokVibe available at all times, but we do not promise uninterrupted service. Planned maintenance is scheduled outside business hours wherever possible and announced in advance.

Support is included in every price. We answer within one business day by email, and during office hours you can reach us on +880 1571-337059 or by WhatsApp.

Your data is backed up daily and backups are encrypted. Restores are available on request.

8. Security

We serve all traffic over TLS, encrypt data at rest, isolate each business’s data from every other, and enforce role-based access within your account.

Security is shared work: keep your passwords private, remove staff logins promptly when someone leaves, and tell us at once if you think an account has been compromised.

9. Ending the agreement

You can cancel at any time; cancellation takes effect at the end of your current billing period, and you keep access until then.

We may suspend or end an account for non-payment, for a breach of the acceptable use section, or where we are legally required to. Except where the law prevents it, we will tell you first and give you a chance to put it right.

After termination, the 30-day data retention and export window applies.

10. Intellectual property

The software, its design, and the StokVibe name and logo remain ours. Your subscription grants a non-exclusive, non-transferable right to use the service while it is active — it does not transfer ownership of anything.

If you send us feedback or a feature suggestion, we may act on it without obligation or payment. Your data is never used this way — only the idea.

11. Liability

The service is provided as-is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or loss caused by data you entered incorrectly.

Where we are liable, our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

StokVibe is a record-keeping and administration tool. It does not provide medical, legal, accounting or tax advice, and clinical or financial decisions remain yours.

12. Changes to these terms

We may update these terms. If a change materially affects you, we will email you before it takes effect. Continuing to use the service after that date means you accept the updated terms; if you do not, you may cancel and we will refund any unused prepaid period.

13. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have exclusive jurisdiction over any dispute. Before going to court, both sides agree to try to resolve the matter directly — most things are fixable with a phone call.

14. Contact

Email info@stokvibe.com, call +880 1571-337059, or write to us at Level 9, Hi-Tech Park, Rajshahi - 6000, Bangladesh. The contact page reaches the same inbox.